One operating system for every job, from the first call to final payment.
Runpoint Foundation connects customer and equipment history, dispatch, work orders, parts, labor, invoicing, and payment in software built around how your company actually runs. Technicians get what they need in the field, the office gets a complete job record, and you own the system.
Smith Mechanical replaced ServiceTitan and BuildOps with a field-service platform it owns. The fixed-fee build returned positive ROI in year one and eliminated $200,000 in first-year license fees.
A completed job should be ready to bill.
Too often, the work is finished while the office is still hunting for labor time, parts, a customer signature, or the right equipment record. That delay ties up cash and makes the margin on each job hard to trust.
Dispatch
The scheduler needs the customer, site, equipment, technician, and job history in one view.
In the field
The technician needs the work order, equipment history, parts, and sign-off without calling the office.
Ready to bill
Finance needs a complete job record as soon as the technician closes the work order.
Payment
Wire transfers and ACH pulls still need to reconcile against the right customer and invoice.
The office, the field, and finance finally work from the same information.
A customer update should reach dispatch. A completed work order should carry labor and parts into billing. A payment should reconcile against the right invoice. Runpoint Foundation connects those steps, then gives you room to change the system as the business changes.
Give AI enough context to be useful.
When customer, equipment, work order, parts, labor, and invoice records live together, AI can help draft quotes and prepare scheduling decisions inside the work. People still approve the decisions that affect customers, technicians, and money.
A field-service system built around how the company actually works.
Runpoint replaced ServiceTitan and BuildOps with a field-service platform tailored to Smith Mechanical's work. The fixed-fee build paid for itself in year one. Smith Mechanical owns the software, the technician mobile app, and every custom component below.
Custom components Smith Mechanical owns
Ownership is a good bet for some contractors, not all of them.
The case gets strong when platform fees are substantial, people work around the software every day, and your way of serving customers is different enough to justify a system of your own.
Signals the fit is there
- Several teams touch each job before it turns into cash
- Technicians and dispatchers keep workarounds outside the main platform
- Per-seat or platform fees are large enough to help fund a replacement
- Leadership wants to keep improving the system after launch
Good first builds
- 01Dispatch and mobile work orders
- 02Parts requests and inventory
- 03Completed work to invoice
- 04Customer and equipment history
Bring us the handoff that keeps a finished job from becoming cash.
Map the job from the office to the field and back, price the software and labor it could replace, and define a practical first build.